As Patient Safety Awareness Week continues, thanks to all of you who shared this PBS News Hour story with me via email or Twitter. If you ever see something you think might be of interest, please let me know. On March 9, this story aired on PBS: After tragic mistake, rural hospital transforms into model of success. Tragedy and Death The piece starts with a tragic story, where Hill County Memorial, in Fredericksburg, Texas (west of … Continue reading From a Patient Safety Tragedy to Lean & Baldrige Success in a Small Texas Hospital