Episode #242 is unique in that it’s a collection of audio clips from videos that Joe Swartz and I shot in late 2014 at his health system, Franciscan St. Francis Health in Indianapolis. In the videos, a number of nurses and leaders talk about continuous improvement in a way that’s fun, wise, and inspirational. As we did last year, Joe and I are hosting a learning event at his system called “Kaizen Live!” where you … Continue reading Podcast #242 – Staff & Leaders Talk About the Culture of Continuous Improvement at Franciscan St. Francis