Yesterday, I wrote Part 1 of this post on the Cleveland Clinic Improvement Model. Part 1 covered the left hand half of the model, with Organizational Alignment and Visual Management being the key themes. Once you have alignment, measures, and visual management in place (with big doses of communication, leadership, and teamwork), you’re better situated to solve problems. When you’re working on improvement things that matter, it’s easier to engage people in that process. That’s … Continue reading Cleveland Clinic Improvement Model, Part 2: Problem Solving & Standardization