Back in November, I had a chance to meet Nate Hurle, from Cleveland Clinic, as he was giving a presentation about their work with Lean and continuous improvement. As we chatted, I mentioned that I’d be in Ohio in early December, as I was going to visit my grandfather who lives in northeastern Ohio (he’s almost 93!). Nate was kind enough to invite me to spend a day with him and two sites within Cleveland … Continue reading Cleveland Clinic Improvement Model, Part 1: Alignment & Visual Management