Thanks to my friends in the Michigan Quality System group, the internal Lean group at the University of Michigan Health System. They shared a video that was put together by Dr. Jack Billi, a long-time student of Lean and advocate for Lean healthcare.  You can listen to my podcast with him from 2011. My contact in the MQS team says the video “is also an excellent example of standard work, PDCA, visual management, and a blame … Continue reading How Has Dr. Jack Billi Achieved 100% Hand Hygiene Compliance Since 2008?