In my first post about the on-site Kaizen learning experience at Franciscan St. Francis Health, an event I came to call “Kaizen Live,” I wrote about some of the initial presentations and discussions from Franciscan leaders. You can also see my tweets from the days. A big part of the 1.5-day event was the three “gemba visits” that took place. Each attendee had the chance to visit pharmacy, endoscopy, and the NICU. I had visited all … Continue reading Gemba in the NICU: More Notes from our “Kaizen Live” Experience at Franciscan