Last Wednesday and Thursday, I collaborated with Joe Swartz and a countless number of his colleagues to host 24 visitors from different health systems (and an Indiana state government organization) to learn about the “Kaizen” approach to continuous improvement first hand at Joe’s health system – Franciscan St. Francis Health in Indianapolis. I tend to “take notes” these days via Twitter and you can read all of my tweets and quotes if you like. Here are … Continue reading Some Highlights from Last Week’s “Kaizen Live” Event at Franciscan St. Francis Health