This article caught my attention the other day: “Philly VA employees ask for golf shirts in suggestion box for improving veteran care.“ I hesitate to throw stones, but there are some very predictable dynamics involved here… and I will provide some ideas about a better approach and not just criticize. Do you remember a few years ago when the U.S. federal government tried an online suggestion box program that basically just collected ideas to be … Continue reading When Will The Federal Government & VA Learn? On Suggestion Boxes & Incentives