In yesterday’s blog post (“Safety is always our top priority” – From lip service to daily practice?“), I challenged hospital leaders to back up the “happy talk” with real action and stories about putting safety first. It’s easier said than done. I wanted to share a story from Karen Kiel-Rosser, Vice President/Quality Improvement Officer at Mary Greeley Medical Center in Iowa. MGMC is a KaiNexus customer, they’ve recently received the “Gold” level recognition in the state … Continue reading A Story About a Hospital Putting Safety First Over Patient Satisfaction