This tweet and photo made me chuckle the other day… If it’s “your right” or “your left” as you’re going up or down the stairs, collisions are going to happen if everybody followed these instructions: https://twitter.com/nilrod/status/538084701509271552 In Japan, during our recent tour, I saw many extremely crowded subway and train stations. Their stairs were generally labeled with clear visuals showing which side should be used for going up or for going down. These rules were … Continue reading Words vs. Simple Visuals; A Secret About Japanese Hospitals