What happens when a mistake is made in your organization? How do you react when an error occurs? A lab specimen gets mislabeled. The wrong product is shipped to the wrong customer. A patient is injected with the wrong medication. These are moments that matter. Does emotion take over or do we stay calm? How do we respond? Have we thought this through and planned this out, or do we just react? People often talk … Continue reading 3 Ways to React to Human Error