I was really happy to see this article about Kaizen and employee engagement at UMass Memorial Medical Center:  What’s good for Toyota is good for UMass Memorial. When I was with LEI in Boston, I had a chance to meet Dr. Eric Dickson before he became CEO at UMass, knowing him as a serious student of Lean. From the start of the article: “UMass Memorial Health Care is asking each of its 11,400 front-line employees to … Continue reading UMass Memorial Health Aims to Become a “World Class” Kaizen Organization