Last night, my co-author Joe Swartz and I were able to formally receive the Shingo Research and Professional Publication Award for our book Healthcare Kaizen. We learned about this recognition about a year ago and received the formal recognition last night, including a very cool crystal book as a “trophy.”. This is a very meaningful recognition for a number of reasons. My parents and Joe’s parents were all there. My wife was there, even though Texas thunderstorms turned a six-hour … Continue reading Receiving the Shingo Research Award for “Healthcare Kaizen”