I saw this video last night on Paul Levy’s blog and it’s important enough that I want to share it here with a few additional thoughts. In the Lean methodology, our mindset is that we respect people as individuals, respecting their human nature, and this means we appreciate that we are fallible and make mistakes. Therefore, we don’t blame and punish individuals for things that are systemic problems. There is a high degree of overlap … Continue reading Lean Thinking: We Don’t Blame Individuals for Systemic Errors