A few weeks back, USA Today published an article that made me think of some of the approaches being used by hospitals under the banner of “Lean Design.” In Lean Design efforts (see this great book), hospitals  involve customers (patients and families) to help iteratively design spaces that best suit their needs. Hotels are doing similar things: “Guests help design the hotel of the future” From the article: [Hotels are] taking their cues from the … Continue reading Like Lean: Hotels Involve Customers ala “Lean Design”