I’ve cited his book before (including this post with an example from The Office)…  Brian Joiner wrote, in his outstanding book Fourth Generation Management: The New Business Consciousness,  that there are three things that can happen when you have a quota or a target imposed upon people: Sadly, it’s often easier to do the first two than the latter. The news recently brought us sad examples of distorting the numbers (in other words, cheating) in … Continue reading Easier to Game the Numbers than Fix the System — in Education and Healthcare