Today is Valentine’s Day, so this blog post should give you a few hours’ warning to buy a “just in time” gift for your loved one, if need be. The price of roses is certainly higher around this day, which should serve as proof that the basic economics of supply and demand always apply and “value is defined by the customer,” as we say in Lean. But, this day makes me think of the wonderful … Continue reading “Loving Care” for Patients Doesn’t Have to Wait for Valentine’s Day