Here is a short video clip from 2009… Dr. John Toussaint talking about the need to shift away from “White Coat Leadership” to Lean Leadership. He’s still preaching this message as we try getting more healthcare leaders, physicians or non-physicians, to realize that culture change starts by looking in the mirror. Click on the image below the video for a large view of John’s comparison between the leadership styles. Are your leaders aware of this change … Continue reading John Toussaint on Shifting from White Coat Leadership