Thanks to Karen Martin for hosting me for this webinar. The description: Suggestion box programs, while well intended, usually fail to engage employees in any improvement, yet alone continuous improvement. As one healthcare professional said, referring to their old suggestion box, “That’s where good ideas go to die!” In comparison, the “kaizen” model for improvement, from Lean and Toyota Production System, however, is alive and thriving in many organizations. This webinar will focus on key … Continue reading Unlocking Continuous Improvement: Insights from Mark Graban on Healthcare Kaizen vs. Suggestion Boxes