It's a story that might be familiar to those who follow the Virginia Mason story closely, but it's great national exposure for Lean healthcare.
The piece highlights how Lean leads to better quality, better patient satisfaction, and lower cost. It's a story I hope y'all will help share widely – for those who believe in Lean and need the example to inspire them, as well as those who might still be naysayers about the power of this approach.
For those of you who can't view YouTube at work, you should still be able to read the transcript on the PBS website.
What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn – and follow me or connect with me there.
Did you like this post? Make sure you don't miss a post or podcast — Subscribe to get notified about posts via email daily or weekly.
Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:
Thanks for posting, Mark. The more the public (and the medical community) is aware of the value of Lean in healthcare, the more support we can get, and the more good we can do.
This is truly an amazing summary and proof that it can be done in a healthcare environment!
Way to go but we still have much work to do.
[…] at the heart of the service model. Very cool! Using a solution and practices similar to ESIIs this hospital was able to nearly eliminate waiting rooms. Working with a mammoth hospital in Paris, Cochin, we […]