Thanks to Karen Martin for hosting yesterday’s webinar that I gave based on my book (with Joe Swartz)  Healthcare Kaizen. The title was somewhat cheeky — “The Suggestion Box is Dead.” But, long live kaizen as a style of continuous improvement that’s effective and meaningful. Here are the slides (via SlideShare) and the recording is embedded below (sorry about the early technical difficulties… that’s only a problem in the first minute or so of my presentation). … Continue reading Slides & Recording of My “Healthcare Kaizen” Webinar – “The Suggestion Box is Dead.”