I’ve blogged before about Dr. Donald M. (Don) Berwick, the founder of the Institute for Healthcare Improvement and the former administrator of the Centers for Medicare and Medicaid Services (CMS). I was fortunate to meet him briefly at the 2010 IHI National Forum, where he spoke a lot about Lean in his keynote remarks. When Joe and I were doing research for our book  Healthcare Kaizen, I wasn’t really that surprised to discover that Dr. … Continue reading Dr. Donald Berwick – Ahead of his Time on Kaizen in 1989