NBC’s “The Office” is often a good source for clips that illustrate the opposite of Lean thinking. Last week’s episode was a continuation of the subplot where the new CEO gave Andy, the Scranton branch manager, a goal of doubling sales growth to 8% by the end of the quarter. Dr. Deming, I think, would have disapproved because it was an arbitrary target without a method. There was no discussion about how to hit the … Continue reading A Vivid Example of Gaming the Numbers on “The Office”