Hat tip to Dan Markovitz for pointing out this excellent post on John Toussaint’s blog: “The Key Leadership Behaviors in a Lean Organization?” The post is a letter written by Paul O’Neill answering a question from a hospital leader. Paul O’Neill is a great leader in the patient safety movement and you can listen to my podcast with him here. The whole letter is worth checking out (and see the rest of the great content … Continue reading Paul O’Neill on Lean Leadership for Healthcare