This is always a tongue-in-cheek warning, but there are times when I warn hospital leaders that they have to be careful when going to the “gemba” (gemba being a Japanese word used in Lean to describe the place where the work is actually done – the front lines, such as the point of patient care). Lean Thinkers might wonder “what is bad about going to the gemba?” Well, going to the gemba could be a … Continue reading Beware the Wrong Gemba Walk: Avoiding Top-Down Mistakes in Lean Leadership