Here is Part 3 of our video discussion series about Lean Healthcare Design, featuring Miguel Burbano, an architect and Senior Vice President with The Neenan Company, and Dr. Randall Huss, President of the St. John's Clinic – Rolla (MO).
Here, we talk about how they worked with staff members and physicians to help changes processes and workflow along with the layout and design. How did they use communication to reduce anxiety and fear? How did Dr. Huss, as the champion for this, help get the physicians onboard with these changes?
You can view Parts 1 & 2 and the rest of the series by tracking this page.
Here is Part 3, it runs about 10 minutes:
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Your host is Mark Graban, author of the book “Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction” and the founder of LeanBlog.org.
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This series reminds me of the serial matinees I used to watch as I kid, I can’t wait for the next one to come out. Thanks Mark, I am really enjoying this series..
The fourth and final installment should be out next week. Sorry to leave you hanging with any cliffhangers here…
Thanks Mark for all the effort; it will take time to change the old mindset but there should be a starting point somewhere. Miguel went back in time learning from automotive industry and I believe that is the way to go.
I attended a guest speaker session a couple of years ago at university. An architect from a well known Detroit based company talked about the “new” trend in hospital design. He made efforts not to leave the impression that was Lean thinking, presenting the “new” concepts as his company’s know-how. I had the feeling that they were wasting more time trying to twist the language and justify differently the approach than really coming up with feasible solutions.
It would have been just easier and more effective to openly go back to the history of Lean transformation in automotive and adapt the lessons learned to his hospital design.
Reinventing the wheel doesn’t make sense to me. Taking all we have and make it better or even only adapt it to new environments should be the way to go. Thanks again for the video series.