Many of you may know of Paul O’Neill for the dramatic employee safety improvements at aluminum maker Alcoa and you may know of him from his work in promoting healthcare improvement (he is the “bureaucrat” in “The Nun & the Bureaucrat” book about lean and systems thinking in healthcare). He also worked with Dr. Richard Shannon in the PRHI healthcare quality efforts (read my post from Monday about a separate interview with Dr. Shannon). I … Continue reading Interview with Paul O’Neill; The Right Goals in Healthcare