At last week’s Shingo Prize conference, I was very excited to meet Dr. Stephen Covey (my podcast is here), but I was just as excited, if not more so, to meet Dr. Brent James, the noted healthcare quality expert from the Intermountain Healthcare system. Dr. James was on the cover of the New York Times Sunday magazine in November 2009 with the cover headline: “If healthcare care is going to change, his ideas will change … Continue reading Notes from Dr. Brent James Teaching at the Shingo Prize Conference – The MD / Administration Split