For a number of reasons, I’ve decided to re-read my copy of one of the most influential books I’ve ever read: Out of the Crisis by the late, great Dr. W. Edwards Deming. In the light of Toyota’s recent quality problems, it’s been suggested by some that Toyota has gotten away from the teachings of Dr. Deming that were so influential in their development of the Toyota Production System after World War II. What would … Continue reading Revisiting and Re-reading Dr. Deming’s “Out of the Crisis” – Chapter 1