2008 Annual Report: Reducing Waste I had a great visit with Group Health in Seattle on Monday, they are doing some great work with Lean in improving primary care and their insurance office operations. You might remember my podcast (from 2007) with three of their Lean leaders. I was finally able to meet Lee Fried of the Daily Kaizen blog, as well. I got a copy of their annual report, available online, that has some … Continue reading What is Group Health Doing about Waste in Healthcare? A Lot!