Lean at Long Beach Memorial Medical Center

    9
    1

    Tamra Kaplan Named COO of Long Beach Memorial Medical Center – Yahoo! Finance

    There aren't too many details in this story, but Lean *has* led to some good results at Long Beach Memorial Medical Center in CA… benefits to the hospital and a promotion for the former head of the Lean program to Chief Operating Officer. Congrats.

    Most recently, Kaplan served as Executive Director of the MC*21 (MemorialCare for the 21st Century) Management System, a system-wide initiative to take patient care to the next level by implementing new technologies and methods, such as electronic medical records, across all medical centers.

    In this position, Kaplan facilitated master planning through the MC*21 Management System Oversight Committee, oversaw the development and integration of all system-wide MC*21 Management System activities, and led the daily operations of the Resource Office, including Lean Fellow development. Kaplan incorporated the principles of the Toyota Production System (LEAN), a management philosophy that emphasizes creating a sense of purpose to transform business and cultures. Under Kaplan's leadership, the pilot year of MC*21 resulted in an estimated $2.1 million annualized return, and fiscal year 2009 will yield a three-year return of $15.3 million.

    Their goals — not just saving money, as Kaplan says:

    “I look forward to applying my knowledge of hospital operations to Long Beach Memorial, as I work with the leadership team and the rest of the staff to uphold our standard of enhancing patient safety, service and satisfaction.”

    Glad to see another Lean success story.

    Subscribe via RSS | Lean Blog Main Page | Podcast | Twitter @markgraban

    Please check out my main blog page at www.leanblog.org

    The RSS feed content you are reading is copyrighted by the author, Mark Graban.

    , , , on the author's copyright.


    What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn – and follow me or connect with me there.

    Did you like this post? Make sure you don't miss a post or podcast — Subscribe to get notified about posts via email daily or weekly.


    Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:

    Get New Posts Sent To You

    Select list(s):
    Previous articleLeanBlog Podcast #68 – Ben Harrison, Lean from CEO Perspective
    Next articleLearn to Play Before Picking Up a Sax
    Mark Graban
    Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

    1 COMMENT

    LEAVE A REPLY

    Please enter your comment!
    Please enter your name here

    This site uses Akismet to reduce spam. Learn how your comment data is processed.