The BBC morning news show had a story about what they call “Accident & Emergency” here in the U.K. There’s a lot of discussion, generally, in the news about improving true service quality instead of relying on targets. One example given in the BBC story… there is a 4-hour target, where patients must be seen within four hours of arriving at A&E… and there are cases where, after 3 hours and 58 minutes, the patient … Continue reading Gaming the System: E.R. Targets