StuderGroup – The Magic of Rounding Here’s a good article from Quint Studer about “rounding” — something Lean folks might refer to as a “Gemba Walk.” Studer’s writing on leadership and management, although hardly referencing “Lean” or “Toyota,” is pretty well aligned with the Lean management system. His new book, Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top, is inexplicably on sale for just $4.99 at amazon.com right now (I … Continue reading "Rounding" and "Gemba Walks"