I've been fortunate to be attending a healthcare related event in Jacksonville FL this week and I've had the chance to meet Dr. Sami Bahri, the “world's first Lean dentist,” who lives and works here. You may remember him from our Podcast conversation that we shared.
Tomorrow afternoon, he is graciously letting me visit his office (no, I'm not getting my teeth cleaned). Dr. Bahri has agreed to let me write about my visit and what I see, so I will try to get that posted ASAP.
Let me know if any of you have specific questions for me to ask and I'll pass them along, maybe we will do a follow up Podcast.
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Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:
I’d love to learn more about the following:
1) Scheduling and Heijunka
2) Wait-Time: What is the doctor doing to reduce or eliminate this all-together?
3) How does the doctor balance patient care, empathy, and listening against efficiency?
This is great stuff, Mark.