Not Respecting the Front Line Workers

3
0

Road Commission under fire – mlive.com:

One of the two pillars of the Toyota Production System is “respect for people.” It's a shame that we have to work on something so basic and fundamental, as this, but respect is often lacking — from manager to employee or in the other direction. The news story I've linked to is from a county road commission in Michigan, the article says, in part:

“…the Road Commission's middle management had little respect for their employees who do the front-line work. County Commissioner Mark Ouiment, R-Scio Township, said employees and retirees are being ‘treated badly” by management.”

The article didn't elaborate on how that played out on a day-to-day basis, but it's sad to see even the allegations, but it's not uncommon, is it?

Have you tried working on the “Respect for People” side of Lean in your workplace? If so, how have you tried to influence behavior or set expectations for what Respect means? Click comments to share your thoughts.

Subscribe via RSS | Lean Blog Main Page |Podcast | Twitter @MarkGraban

Please check out my main blog page at www.leanblog.org

The RSS feed content you are reading is copyrighted by the author, Mark Graban.

, , , on the author's copyright.


What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn – and follow me or connect with me there.

Did you like this post? Make sure you don't miss a post or podcast — Subscribe to get notified about posts via email daily or weekly.


Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:

Get New Posts Sent To You

Select list(s):
Previous articleComputers, Backups, and Risk
Next articleSME Lean Yearbook 2007
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.