Lean and MD’s, Defining "Value"

    4
    0

    DailyKaizen » What the patient is willing to pay for

    How about this for a circular (almost) network of blogs? I'm linking to a post on the excellent “Daily Kaizen” lean healthcare blog, which was referencing a post on the “Lean Six Sigma Academy” blog, which was recounting a story from the “Got Boondoggle?” blog.

    It's not quite fair to call Daily Kaizen a “healthcare” blog. Please check it out, even if you're in manufacturing or a different industry. Lots of transferable stuff there.

    I'll point you to Daily Kaizen for the question they raise about “value” and what the customer (patient) is willing to pay for. The blog poster (a physician) put out an idea that he could help clean a patient's room if the patient said they valued that.

    I'm torn on that one. It might support teamwork, but it's also a waste of a very valuable resource, the MD. We don't ask value-adding assembly line workers to go get their own parts, a material handler does that. Maybe the MD shouldn't clean a room, we have housekeeping for that. We can still have teamwork, if everyone supports the role the others play, right?

    I left a longer comment on the Daily Kaizen blog, you can read it there if you want.

    Please check out my main blog page at www.leanblog.org

    The RSS feed content you are reading is copyrighted by the author, Mark Graban.

    , , , on the author's copyright.


    What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn – and follow me or connect with me there.

    Did you like this post? Make sure you don't miss a post or podcast — Subscribe to get notified about posts via email daily or weekly.


    Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:

    Get New Posts Sent To You

    Select list(s):
    Previous articleThe Old "New Manufacturing Challenge"
    Next article"Bureaucratic Morass"
    Mark Graban
    Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

    LEAVE A REPLY

    Please enter your comment!
    Please enter your name here

    This site uses Akismet to reduce spam. Learn how your comment data is processed.