A somewhat recent experience prompted me to re-read portions of Donald Wheeler’s outstanding book, Understanding Variation: The Key to Managing Chaos, with its section on the three ways people can improve a metric or a target (he gives credit to Brian Joiner): They can work to improve the system They can distort the system They can distort the data I’ve always observed that people are incredibly clever in figuring out how to game a system … Continue reading We Got Gamed (Lab Specimen Batch Sizes)