Following up on my post about my recent experience with metrics and processes being distorted (and my less-than-perfect Lean coaching efforts), I was thinking back to some first-hand experience I had when I started my career at the GM Livonia Engine Plant circa 1995. It’s the most blatant example of someone intentionally distorting data that I’ve ever seen… but it’s totally understandable. I blame the senior leaders, not the front-line supervisor, in this case. Our engine block line … Continue reading GM Got Gamed (Or, How to Fudge Your Production Numbers to Keep the Boss Happy)