Powerful stuff, an insight into the Toyota philosphy of continous improvement in the pursuit of perfection. Toyota has been catching heat for an increasing number of recalls and public safety problems.
But, rather than making excuses (as many other manufacturing leaders would do), Toyota says:
“We're not perfect, we know that,” said Dennis Cuneo, Toyota senior vice president in the U.S. “We're humans. We always want to guard against being complacent.”
Also mentioned in the article — is there a media bias toward Toyota and against GM/Ford/Chrysler?
What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn – and follow me or connect with me there.
Did you like this post? Make sure you don't miss a post or podcast — Subscribe to get notified about posts via email daily or weekly.
Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:
