Dan Jones Lean Healthcare Presentation

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Curious Cat Management Improvement: Lean National Health System

There's a link on John's blog to a Dan Jones presentation, along the lines of the British NHS lean initiative.

It includes the classic Toyota thinking:

“We get brilliant results from average people managing brilliant processes.

We observe that our competitors often get average (or worse) results from brilliant people managing broken processes.”

From my direct observation, healthcare is full of brilliant people and broken processes!

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

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