Hardwiring Excellence by Quint Studer As I continue my journey in lean healthcare, I’m enjoying the chance to learn about the cultures of healthcare organizations. One book I’ve started reading could easily apply to lean efforts in any setting. The book isn’t about “lean” per se, it’s about leadership. But the author’s lessons remind me of TPS and lean management concepts. One of his key management principles reminds me of the idea of “Servant Leadership”, … Continue reading Reading “Hardwiring Excellence” by Quint Studer