Episode #108 is a discussion with Dr. Gwendolyn Galsworth, recorded in person at the 2010 Shingo Prize Conference in Salt Lake City. Gwendolyn was previously a guest on episodes #26, 45, and 49.
Here, we chat about lean and the “respect for people” principle, following up my talk with Dr. Stephen Covey (episode # 91) and we also touch briefly on her new book Work That Makes Sense. You can find Gwendolyn's website at www.visualworkplaceinc.com.
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