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    What Visiting Japan Taught Me About Leadership–And What Healthcare Can Learn

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    Designing a Culture of Respect: Scott Gauvin’s Insights from the Respect...

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    Culture Is the Key — Reflections on Leadership, Mistakes, and Building...

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    “The Mistakes That Make Us” Now Available in Spanish: eBook, Paperback,...

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    Car Dealer Service Departments: Stop Coaching the Score, Start Listening to...

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    Going to the Gemba Means More Than Looking at Boards, Status,...

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    Psychological Safety in Lean: What Toyota Gets Right–and Why It Matters

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    Ryan McCormack’s Operational Excellence Mixtape: June 13, 2025

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    What If Process Behavior Charts Had Been Widely Adopted Before Lean?

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    Mark Reich, Former Toyota Leader on Hoshin Kanri and ‘Managing on...

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    Two Kinds of Mistakes–and the Wisdom of Shewhart, 100 Years Later

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    Breaking Through Cultural Friction: A Webinar on Respect for People and...

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