Joining me for episode #195 is my friend Steve Montague from LifeWings. Steve and I met initially through our shared interest in Lean and, like Ron Pereira, we discovered we both lived in Keller, Texas (I've since moved to San Antonio).
Steve is a retired Navy pilot and currently flies for a major commercial airline. He's also been involved, through LifeWings, in the movement to bring aviation safety practices (and culture) to healthcare via “Crew Resource Management” or “TeamSTEPPS.” He's also been on the forefront of combining Lean and TeamSTEPPS, something we both agree is a great idea.
In honor of National Patient Safety Awareness Week, we talk about topics including:
- Steve's background with CRM in aviation and healthcare
- Why CRM isn't just about checklists, but also learning how to “communicate more assertively” in the cockpit or operating room…
- How Lean and CRM / TeamSTEPPS fit together conceptually
- How standardization and iterative improvement fit together
There's so much we could talk about, so we barely scratched the surface on this topic. If you have questions, we can do another podcast. Please post them as comments on this post.
For a link to this episode, refer people to www.leanblog.org/195.
Related links:
- Podcast #112: (2/10/11) Naida Grunden, Lean and Checklists
- Description and video portrayal of the Tenerife air disaster that killed 583
- Steve on Twitter – @LeanSTEPPS
For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple Podcasts.
You can also listen via Stitcher.
Podcasts Sponsored by KaiNexus
If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 993-0630 or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.
What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn – and follow me or connect with me there.
Did you like this post? Make sure you don't miss a post or podcast — Subscribe to get notified about posts via email daily or weekly.
Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:
Steve and Mark
Really enjoyed your podcast.
It caused me to think and see a direct connection from Lean to the Engagement kata to CRM/teamsteps.
Any change methodology struggles against our brain, which is wired to preserve what it ‘knows’ to be ‘correct.’. And yet our brain is also very willing to pursue something once it has some tangible evidence that demonstrates a better way.( It appears we are all from Missouri- the Show Me state)
By first clarifiying a shared goal/purpose the stage is set for people to consider aspects beyond their particular world view. By acting together towards that shared goal/purpose, the conflict that is caused by established roles, relationships, and interactions that are not well coordinated can be resolved and resistance to change reconciled in crafting a path forward.
The ‘respect for people’ principle is so essential to Lean because the ultimate form of respect lies in ‘how I deal with your resistance,’ acknowledging your view as valid. This is the role for the engagement kata- the most direct process to recognize, respond and reconcile this resistance.
But that requires people to communicate. That takes two things – a shared vocabulary and a protocol for when and how to use those words-thus the role of CRM/TeamSTEPPS- a most direct process for people to interact in that communication.
Mark
[…] and mandatory non-punitive reporting systems). Hear two podcasts I’ve done on those topics here and […]
[…] Lean also has a lot that’s conceptually aligned with safety practices from aviation, including “Crew Resource Management.” Listen to me interview an airline pilot about these approaches and the overlap with Lean. […]
[…] Thursday – episode #247 is with Steven Montague, a pilot and healthcare safety improvement expert (listen to our first podcast from about two years ago) […]